You can visit the order status page to check the progress of your order as it's fulfilled. Secondly, we negotiate with the customer and agree to refund the goods. Once we confirm that you meet the refund conditions, we will refund you in 2 working days after sending you a refund confirmation email.įirstly, we get the returned goods and it meets the acceptance of returns. The shipping cost for return will be refunded by PayPal or Western Union, Stripe, Bank Transfer, etc. The customer is responsible for the shipping cost by “ bought it wrong” or“ don't need it anymore”. We are responsible for the shipping cost by “wrong delivery” and “quality problem”. Please contact us before starting a return or exchange, and we will tell you where to send the products.

Our head office address is RM.301 3F Building A, 46 Pupai Rd, Shenzhen Shi, Guang Dong province, China 518172. Items sent back to us without first requesting a return will not be accepted. To start a return, you should contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-calendar days return policy, which means you have 30 calendar days after receiving your item to request a return. In order to make our customers have a pleasant shopping experience, we have done a lot of effort, including providing return and exchange services.

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